Some information and detail we want to explain about the process of professional project installation. Once proposal is finalized the final engineered construction plans are put together. We need all design decisions to be made at this point to expedite the installation process.
At times calls are made to check on current availability for materials. Availability of materials changes periodically due to supply and demand variations. This back and forth process can sometimes take a week or more between suppliers, designers and homeowners to be sure what is selected is still available. Even if it is in the sample book or on our website or another website, manufacturers discontinue products without notice. You will be asked to make another selection if this takes place.
Once Finalized the plans are examined and signed off by homeowner and designer to be sure all items are correct, or final construction plan can be confirmed to be correct via email (email is best). Items must be written on original proposal and a fair price agreed to be included on final construction plan.
Once final construction plan is verified job scheduling is sent over and reviewed with the construction department and crew. A Greencare team member from this department or the accounting email serves as a notice materials will be arriving soon and your project is about to start.
Materials are ordered and job will begin. We can only verify delivery times of materials but suppliers run into unforeseen delays which although we strive to avoid do still occur. Please understand it is possible there will be a few unforeseen delays on your project.
Please note: On grading and slopes of decking as well as grade/slopes in yard with just deco rock there is a needed slope for water to run off correctly during flash flooding. A deck sometimes will have an aggressive slope THAT WE MUST MAINTAIN. If a homeowner is requesting a reduced grade than left by builder, added material and labor is needed and a drainage system must be installed which will be added cost. If an existing deck installed by builder is not being removed, we must stay with there grade and pitch. A step down is at times needed. If no step is desired this may add cost.
The worksite is dangerous until complete. Open trenches, tools lying around, unmarked holes etc… are all part of the jobsite. To the untrained eye it will look like a complete mess at times. While work is underway our insurance does not allow homeowners in the work area. Please avoid entering your yard while under construction. If you choose to enter your construction site it is at your own risk.
We put this letter together to notify you in advance that we are working diligently to get your project complete. We ask that you please be patient throughout this process and know that we are striving to get the job done right. We have spent over a decade putting the right team of installers together to insure the highest quality installation process possible so you can enjoy problem free fun in the sun for many years to come.
For proper watering schedule please click the link below. For the first 30 days we set your timer to water everyday. This is needed for the plants to get acclimated. After 30 days you will need to change your timer to your area watering schedule.
Also click link below for printable PDF instructions on how to set your timer. You are responsible for setting and changing your own timer. It needs to be adjusted Sept. 1, March 1 and May 1 Here’s how: (CLICK BELOW)
Q: There are lines in my Synthetic Turf? Is it defective?
A: This synthetic grass issue is caused by the sun and the reflection off of windows (sometimes yours, sometimes your neighbors), it is not under warranty due to the fact we cannot control the placements of windows or where the suns reflection hits the ground? The Low E windows are reflecting the sun back on to the ground and acting like a magnifying glass. The reason the melting takes place in lines is because that is how a reflection off of the window hits the ground (in a line about the length of the window) it may not burn the full length though due more heat generated in certain spots.
The reason the line movement goes across the grass in different locations is because the sun placement moves in the sky. As the days go by and the seasons change the sun moves from directly above at the peak of summer, toward the south then back toward the north as seasons pass each year. The reason it doesn’t burn everywhere and only certain random spots is due to hotter and more intense heat on some days. Also cloud cover on some days and not on others.
You need to first identify the window and place a cover shade over it.
Once the window is covered we can come out and either patch the grass (which it may not match perfectly or have very apparent seams) or redo the whole thing at a 20% discount from current market price. You can also choose to remove grass and do something else in that spot. Real grass does not burn. We do apologize but we cannot foresee this potential issue. It is an unfortunate yet unforeseeable problem that does happen from time to time.
Let us know when the window has been identified or if you choose to change out the synthetic turf and which route you choose. Note: Sometimes if there is left over scraps it is a good idea to keep the extra pieces just in case this rare occurrence takes place, it will be a much better match if it’s possible to patch (sometimes it’s not possible).
You will still see the edges of the patch work. It won’t look as bad if same dye pattern. We can most likely do the patch if you have the leftover pieces. We can also do the patch with a new piece but it will not match. If putting Synthetic back down? You need to get solar covers and they come in several different colors. If you just look up a solar screen company on Google they can usually come in and put those in for you.
Just let us know when complete and we will get a work order in to patch grass once screens are on. Or give you a quote to replace all of it. We can do something besides synthetic in that location as well. We are usually about 1 to 2 weeks out so let us know as soon as possible. We will evaluate what needs to be done and give you the best quote we can.
Sometimes we have to lower the grade on projects to create proper drainage. This may be how the sides of the house look after the original dirt is removed and the correct level is set for a paver or concrete walkway. Greencare is not responsible for replacing or refurbishing any stucco or exterior elements in these areas.
PLEASE READ AND BE AWARE OF CONCRETE SCHEDULING.
DUE TO OUR HIGH STANDARDS AND QUALITY CONTROL WE ADVISE THE FOLLOWING. CONCRETE IS A PERISHABLE ITEM AND WEATHER IS A MAJOR FACTOR IN CONCRETE QUALITY. EXCESSIVE SURFACE DRYING DUE TO THE WIND IS THE #1 REASON CRACKS HAPPEN. IF THERE IS EXCESSIVE WIND 20+MPH CONCRETE WILL BE DELAYED (HIGH RISK OF CRACKS). IF THERE IS ANY CHANCE OF RAIN, CONCRETE WILL BE DELAYED (RISK OF PITTING OR EXPOSING AGGREGATE) ALSO BE AWARE THAT IF YOUR CONCRETE WAS SET TO BE INSTALLED TWO WEEKS OUT AND THERE WAS WIND OR RAIN IN THAT TWO WEEK PERIOD YOUR CONCRETE WILL BE DELAYED ACCORDINGLY SO WE CAN COMPLETE THE JOBS PRIOR TO YOURS THAT WERE SCHEDULED IN THAT TIME PERIOD. THE SEALANT IS SCHEDULED A MINIMUM OF 30 TO 60 DAYS AFTER CONCRETE INSTALLATION. ON STAMPED COLOR CONCRETE OR CONCRETE SEALANT THE FINAL OUTCOME CANNOT BE PREDETERMINED WE GET AS CLOSE TO THE SELECTED COLOR BUT DUE TO THE WAY CONCRETE CURES THERE MAY BE MILD TO EXTREME COLOR VARIATIONS AND GREENCARE IS NOT RESPONSIBLE FOR FINAL OUTCOME OR EXACT COLOR.PATIO COVER INSTALLATION DETAIL.
All patio covers are fabricated for your specific color and size so please be patient on this part of the project. This step is a tedious one so please read all detail below as it will answer many of your questions and make it an easier process.
Your patio cover is scheduled to be installed but could be delayed as much as 4 weeks due to the fabrication process (normally 1 to 2 weeks for installation).
Once fabrication is complete, we schedule a 2 to 4 day window and we do all we can to get it done within this time. But even then there are numerous unforeseeable delays that can take place on the installation of a patio cover. These reasons are specifically why we like to give you ample notice of potential delays. We schedule our installer about 1 to 2 weeks out for the patio cover installations and sometimes we run into a string of unforeseeable issues that need to be resolved along the way which takes time. We care about the quality of the job over meeting a deadline. If we rushed to meet time lines the quality would suffer because the installers would rush through the installations. All covers are custom fabricated for specific color and size and are ordered weeks in advance for each specific project.
Plans are first engineered to ensure the patio is structurally sound. At times, a post may need to be added for the necessary support the engineer deems to be required (even if not on original plan, sometimes it’s needed to add a center post for support). Once plans are complete, it is presented to the proper government permitting facility to be sure that all guidelines are followed and proper permits are obtained. An entire day is often times spent at the government facility only to be made aware that a guideline or variance has changed and then we are required to make changes.
Patio cover planning and installation takes time even though we work diligently to get covers completed as quickly as possible there are often delays. With the covers being custom built to fit your project, engineering, permitting, inspections and installation, it does take time. All covers are estimated for completion 2 to 4 weeks from the time, you the homeowner, notifies Greencare of HOA approval.
The excavation is scheduled for the footers which are large holes dug into the ground for the posts to be set into concrete (this secures the cover to ensure it doesn’t blow away during high winds). Then an inspection is required to examine the footers which once scheduled, we are at the mercy of the city timelines. Footers are usually not needed if the patio is mounted to a concrete slab, but sometimes they are needed even if secured to concrete. After footers are dug, the inspection is scheduled.
Several inspections are needed through the process on patio covers depending on if you need footers or not. These inspections sometimes take a week or more and the city gives a time line of 7 am to 7 pm (this is city policy). It is best to let the inspectors come and go without discussing the project. If a homeowner is in the yard delaying the inspector and pointing things out that normally are not an issue, the inspector may become frustrated. Our experience at Greencare is at times, the inspector will then look into every last detail on the plan and all variances in your area and find something to fail the inspection.
The inspector will then fail the inspections for an item that would have been “OK” had the inspector been allowed to come in and look at what they needed, sign off and leave. If you do fail an inspection, we may end up having to change something on the paperwork or the cover itself when it would have been fine otherwise, thus causing more unneeded delays. Although even when the inspector is left alone sometimes inspections fail do to an unforeseen issue. If it does fail, we schedule the item that caused the failed inspection to be fixed per the inspectors request and re-schedule the inspection. A failed inspection is not an issue, we simply do as they request then move on. It does happen and is nothing to worry about.
***On patio covers we caulk abundantly on house side but upon heavy rain (due to how homes are constructed with stucco and wood), the water will seep into materials on the home and water will leak slightly between the house and cover. This is standard on aftermarket patio covers and there is nothing that can be done to completely seal this off.
***The top of the cover that is not visible from below is a white color which helps with heat reflection. You can have the top colored with panels that are color of choice (additional cost for this) but the heat will resonate more if not left white.
A loader & excavators are needed for digging a pool and delivering material to your job site and underground or heavy dirt movement work. It is common to have immediate damage to asphalt just by driving the machinery on it. In a short time especially through one summer it becomes nearly invisible when the job is done. Machines that are designed to dig there wheels in for traction with no slippage are used.
When we are finished with the project and clean up at the end of the project and summer hits the temperature will be around 102 to 115 on any given day. All asphalt will be extremely soft near the point of melting. It will smooth out naturally from traffic and become hardly noticeably, it is designed to do so. To patch asphalt on public streets a major overhaul is not req. If cuts are not greater than 2″ a repair is not normally needed. It does not affect the integrity of the street. It is an esthetic fix that will become nearly invisible with a little time. Public roads are continually repaired on local city standard maintenance schedules. If extensive damage is apparent it is repaired by stripping to a depth slightly more than the depth of existing damage to the asphalt or equal to the existing asphalt section depth. Only if asphalt is so damaged that the gravel or the type 2 is visible would we recommend damaged asphalt be removed and redone. Standard asphalt is strong enough to sustain structural integrity far greater than the weight of equipment used for digging a pool or deliveries on a truck. Its section depth and type 2 or base compaction can handle all heavy equip used. The damage that occurs is superficial and although looks bad it’s normal. The sun and the weight of vehicular traffic usually fix the problem quickly and with standard street cleaner schedules it cleans up nicely.
We need to be clear because marks from turning equipment and minor damage and imperfections in the asphalt will still be visible after job is complete. Pool digging and landscape installation is a process that requires heavy equipment and it needs to be driven on streets as well as over sidewalks. The tires will leave black marks but they will fade and be hardly noticeable over time.